To view a copy of the our water retail tariff please visit our water tariffs page
- E-billing billing: Inclusive
- Paper billing: £2.50 per invoice issued
Cancellation of Direct Debit – 5% of invoiced amount
Where you cancel a Direct Debit and it is not reinstated within 5 Business Days, unless agreed by us in writing, we may require you to pay using another payment method and may increase charges by 5% to cover the additional operating costs incurred by us in accepting payment by a method other than Direct Debit.
Direct Debit administration fee – £12.00
Where a direct debit payment fails due to out of date bank details, insufficient funds in your account, the Direct Debit is not set up or has been cancelled by you, we may charge a Direct Debit administration fee of £12.00.
Late payment administration fee – £12.00
Where we have not received payment of an outstanding balance by it’s due date we may charge a late payment administration fee of £12.00.
Change of Occupier read – £25.00
You can request that we attend the property to take a meter read to record the change of responsible party . This meter read will be taken within 10 business days of us receiving the request. You will be charged a fee of £25.00* for each meter read. If we are not able to gain access to the property to read the meter we may charge a failed visit fee of £20.00*
Scottish Water non-primary services – 12%
For all charges payable to Scottish Water associated with the delivery of non-primary services (this includes, but is not restricted to; new connections, disconnections, metering services), we will charge a retail uplift of 12% on the wholesale charge from Scottish Water.
*excludes Scottish Islands and some mainland locations
All prices exclude VAT, which is charged at the applicable rate.
Last updated 05.07.2021