Submit a meter reading


Our meter reading team will read your meter on a regular basis. However, we recommend that our customers provide us with their  own reads on a regular reads, where it safe for them to do so.

Not only do frequent reads ensure that the estimated volumes used in billing is as accurate as possible it also helps to flag up early any potential over usage caused by bursts, leaks or faulty equipment such as taps and toilets.

To submit a meter reading using this form you will require the following information:

  • Meter reading
  • The serial number of the meter
  • The date the meter was read
  • A photograph of the meter & dials (where possible)
  • Your Brightwater customer account number
  • The postcode of your premises
  • Your contact information

1Your meter reading
2Your account details
3Your contact information
  • Tell us about the information you’ve collected from your water meter

  • DD slash MM slash YYYY

    Please note we can only accept meter readings that have been made within the last 3 business days.
  • Meter readings are made to the nearest m3. Please enter the values shown by the black and white numbers and ignore the red numbers
  • The partial serial number shown on the front of your meter. The full meter serial number will be shown on your bill
  • Accepted file types: jpg, giff, png, jpeg, bmp, img, Max. file size: 4 MB.

    if you have taken a picture of your meter please upload it here