Our Frequently Asked Questions (FAQs) provide brief answers to many of the common questions we get asked about switching water and waste services, pricing, billing and the water industry. You can browse through our FAQs by category or use the search tool above to find an FAQ by word or phrase.

If you can’t find the answer to your question please contact a member of our customer service team on 0330 022 05 70, who would be more than happy to help. Alternatively you can email as at customerservice@brightwater.com or contact us via our online form here.