FAQs

Yes, we require direct debit authorisation for each account. However there is also an option to prepay for 6 or 12 months if you prefer not to have payments coming…

A water bill typically comprises 6 key elements. Water Charges – fees for water supplied to your premises Fixed water charge – a fee for connection to the supply network based on…

You will receive your monthly bill from Brightwater by email and payment will be collected by Direct Debit approximately 10 days after the bill has been sent.

We are competitively priced, and we’ll do our best to beat or match any better price. Ultimately your overall cost is determined by usage and we can provide excellent advice on…

After we have received go ahead to transfer  it takes approximately 15 -21 days for your water services account to move to Brightwater

Roughly 50% of customers are in a contract with their current water supplier. If you have already switched provider within the last 12 months you it’s more than likely that you…

We require the Supply Point IDs (SPID) associated with your account (these can be found on a recent bill or statement). This allows us to verify the services received at your…

There is no physical change to any part of the infrastructure, this will still be maintained by Scottish Water. What will change is the price you are paying, the level…

No, once the paperwork has been completed we will notify your current water service provider, manage the transfer of your account and keep you up-to-date on what’s happening. We do recommend that,…

We are competitively priced, and we’ll do our best to beat or match any better price. Ultimately your overall cost is determined by usage and we can provide excellent advice on…

A water bill typically comprises 6 key elements. Water Charges – fees for water supplied to your premises Fixed water charge – a fee for connection to the supply network based on…

Our prices may increase in the event of an increase in charges from the Network Operator (Scottish Water) or Industry Regulatory Body (The Water Industry Commission for Scotland). We will notify you…

Your current water service provider, or authorised agent, is responsible for reading your meter. When you switch to Brightwater we will arrange for your meter to be read when you transfer…

For the majority of meters we carry out a minimum of two meter reads per year. For customers with meters over 80mm the meter is read once a month. If the…