How can we help you?


Contact Us

Whether you have a question about our water and waste services, need assistance with switching your supply or want to explore ways of becoming more water efficient, we want to know what’s on your mind.

Our contact form is the best way to get in touch with us, however if you would like to speak to a member of the team please call us on 0330 022 05 70 or 0131 510 6909.  Alternatively, you can email us at

Our normal office hours are 9.00am to 5.30pm Monday to Friday. Our opening hours over the festive period can be found below.

In case of an emergency…

If you experience any interruption in supply, flooding or contaminated water please contact the Scottish Water emergency helpline on 0845 600 88 55

Opening hours over the festive period…

Our office hours over the festive period are as follows:

  • Monday 24th December: 9.00am to 3.00pm
  • Tuesday 25th December: Closed
  • Wednesday 26th December: Closed
  • Thursday 27th December: 10.00am to 3.00pm
  • Friday 28th December: 10.00am to 3.00pm
  • Monday 31st December: 9.00am to 3.00pm
  • Tuesday 1st January: Closed

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