Brightwater is pleased to announce our planned acquisition by Castle Water, the UK’s leading independent business water retailer. The acquisition is expected to take effect on 31st January 2025.
Since 2016, Brightwater has been dedicated to providing small and medium-sized enterprises (SMEs) with cost savings, competitive pricing, and efficient water services. With this acquisition, our customers will gain access to Castle Water’s award-winning customer service and a range of advanced customer support tools.
Castle Water currently serves over 350,000 business customers across Scotland and England. The company’s fair, transparent, and customer-focused approach is reflected in its position as the most reviewed UK water retailer on Trustpilot, with more 5-star reviews than all other UK water retailers combined.
What does this mean for Brightwater customers?
- No action required: Customers will experience a smooth, uninterrupted transition.
- Seamless billing and service: Billing and account management will transfer to Castle Water from 1st February 2025.
- Access to self-service tools: Customers will be able to manage their accounts, payments, and meter readings online through Castle Water’s modern customer portal.
- Continuity of service: Brightwater’s commitment to high-quality customer service will be continued and enhanced by Castle Water’s extensive experience and support network.
We are working closely with Castle Water to ensure a smooth transition for our customers. Our shared commitment to fairness, transparency, and outstanding service remains unwavering, and we are confident that this merger will bring positive changes for all our stakeholders.
