Customer service

At Brightwater we don’t just aim for great service and unbelievable prices. They’re our starting point!

We do everything we can to ensure that our customers are happy. We hope that you’re pleased with the service you’ve received from us, and that you’ll never have reason to complain.

Unfortunately, sometimes things go wrong. If there’s something you’re not happy with, please tell us about it, so that we can try to put matters right.

If you would like to speak to a member of our customer service team please call 0330 022 05 70. Alternatively you can send the team an email at or complete our contact form here

Your feedback is really important to us. It helps us understand where we need to make improvements so we can deliver the level of service we want to deliver and what our customers deserve.

Complaints Procedure

If you would like to register a complaint you can find our our complaints process here