FAQ category: Switching
- I think I may be in contract. How will I know?
Roughly 50% of customers are in a contract with their current water supplier. If you have already switched provider within the last 12 months you it’s more than likely that you…
- Will I need to do anything if I agree to go ahead?
No, once the paperwork has been completed we will notify your current water service provider, manage the transfer of your account and keep you up-to-date on what’s happening. We do recommend that,…
- Can you guarantee to save me money?
We are competitively priced, and we’ll do our best to beat or match any better price. Ultimately your overall cost is determined by usage and we can provide excellent advice on…
- What do you need from me to switch?
We require the Supply Point IDs (SPID) associated with your account (these can be found on a recent bill or statement). This allows us to verify the services received at your…
- How long does it take to switch supply?
After we have received go ahead to transfer it takes approximately 15 -21 days for your water services account to move to Brightwater
- Will anything change when I switch?
There is no physical change to any part of the infrastructure, this will still be maintained by Scottish Water. What will change is the price you are paying, the level…