Frequently Asked Questions – your water supply services
There should be few, if any, interruptions to your water supply. Our systems are cloud based so we can work remotely while the key areas of our service – such as customer service and support, billing and payments – continue to run.
Will there be any change to my water services?
No. Our focus is on continuing to supply essential services to you during the Coronavirus outbreak.
There may be some delays or postponement to non-essential services as we continue to work through these unprecedented times. Please continue to check our website for updates.
How can I be sure my business water is protected?
Scottish Water has increased incident command structures to minimise impact on services and the is currently no impact on their service. The primary focus is to ensure that water services are maintained in a safe and responsible manner.
Scottish Water will prioritise critical services in line with government guidance
What happens to my water if Brightwater closes?
Please don’t worry. Your services will continue as normal. We’re following guidance daily and our top priority is to support you and your needs.
If the government introduces new measures that mean closing temporarily, there will be no change to your service.
We’ve built our systems to protect customers against incidents and events and we’re committed to continue supplying water services in an efficient and timely way.
Will you still read my water meter?
We’re working with our meter reading partners to keep these services running wherever possible. There may be some changes to keep within government guidelines – please check back here for updates.
You can submit a meter reading at any time. Through our website here , email: metering@brightwater.com or call: 0330 022 0570 / 0131 510 6909
Update: 04.05.2020 – Meter reading activities have resumed for premises with external meters only. Customers with internal meters should continue to provide regular meter reads to our metering team as above.
