Rich Rankin

Posts by Rich Rankin

Pulling the plug on poor customer service

Companies that provide utility services to the public often have a negative perception. I’m talking about pushy sales techniques, hidden costs, long waiting times and impersonal service. When Roger Green and I started Brightwater, our key objective was to provide

First year business success for Brightwater

Water retailer start-up Brightwater, based in Musselburgh, has announced a successful first year of business. The company won its first customers in May 2016 and a year on has secured supply contracts in excess of £1.3 million in annual value

Business big hitter joins Brightwater as Chairman

Steve Langmead has joined Brightwater as Chairman Steve has managed a number of large businesses in Scotland including Atos and Capita Scotland, as well as start-ups such as and currently has investments in seven businesses. Brightwater has achieved over £750,000 worth

Tapping advice you can trust

Water retailers must demonstrate the value of switching, says new market entrant Brightwater Article by Kevin O’Sullivan originally published in the ‘Water Scot’ supplement of The Times on 27th October 2016 The non-domestic water industry in Scotland is about to

New Scottish company taps into SME opportunity

For immediate release Scottish SMEs are set to benefit from lower water prices and cut their water use into the bargain, with the launch of a new, authorised water provider. The brainchild of Scots entrepreneur Roger Green and digital expert