Billing changes – what this means for you

You may remember that before the pandemic, ‘monthly in advance’ billing was standard throughout the water sector.

In the first lockdown, all water companies were instructed by the Water Industry Commission for Scotland (WICS) to apply only ‘in arrears’ billing, in order to help businesses affected by the pandemic.

As a result, there was one month – May 2020 – when no-one received a water bill at all.

However, since December 2021, ALL Licenced Providers have had to revert to paying Scottish Water a whole two months in advance. This now impacts how we must bill you going forwards.


What this means for you

From August this year and in line with our T’s and C’s, payments will be reverting to monthly in advance billing. This will be done gradually over three months.
This means you will see a small increase in your next three bills before they revert to normal monthly billing.


Your monthly invoice and payment schedule

Your July invoice will be issued mid-month, for the supply period 1 July to 10 August and will be collected at the beginning of August.

Your August invoice will be issued mid-month, for the supply period 11 August to 20 September and will be collected at the beginning of September.

Your September invoice will be issued mid-month, for the supply period 21 September to 31 October and will be collected at the beginning of October.

From October, invoices will be issued by calendar month. So, your October invoice will be issued mid-month, for the supply period 1 to 30 November, and will be collected at the start of November.


For customers billed quarterly;

Your July invoice will be issued mid July for the supply period 1 July to 30 September, and will be collected at the start of August.

Your September invoice will be issued mid September for the supply period 1 October to 31 December, and will be collected at the start of October.

As ever, we are here to support you. If you have any concerns or queries, you can contact us on 0330 022 0570 or by email at hello@brightwater.com for help.

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