Changes to wholesale and retail tariffs for 2021

Wholesale and retail water rates for 2021/22 have now been published by Scottish Water (wholesale) and the Water Industry Commission for Scotland (default maximum tariff) and has seen an average increase of 2.5%. These rate changes will affect all customers and Licensed Providers (suppliers) in Scotland and take effect on 1 April 2021.

Most Brightwater customers have chosen our DST Minus (Default Standard Tariff) service for its simplicity and clarity. These rates match the industry default maximum tariff and have increased in line with the changes published by the regulator. Contract discounts remain in place and will be applied to the new rates from 1 April 2021. (The water industry year runs from April to March)

Customers on other Brightwater tariffs – including Brightwater Saver and Partial Exemption will see a similar increase in the rates and charges from April 2021.

  • Copies of our 2021/22 tariff sheets for DST, Brightwater Saver and Partial Exemption are available for download here
  • Copies of the Water Industry Default Directions and Scottish Water’s Scheme of charges have been published by the water industry regulator, the Water Industry Commission for Scotland, and can be downloaded from their website here.

The change made to tariffs is in line with our terms and conditions of supply
4.1 We reserve the right to increase any Tariff in the event of any increase in charges by the Network Operator or any Regulatory Body to us. We will notify you in writing of any increase to the Tariff by that of the Network Operator at least 14 days before applying any such increase.

A copy of the letter sent to customer notifying them of the changes outlined above can be downloaded here (.pdf) and a short web version of the communication can be viewed here (.pdf)